Real-time shipment tracking across 400+ delivery partners

The Problem

The logistics network relied on manual status updates from delivery partners, meaning customers and internal operations teams had no reliable, real-time visibility of shipment status.

The Solution

We built a partner integration platform with a unified API layer connecting over 400 delivery partners, feeding a real-time tracking dashboard for operations and a customer-facing tracking experience.

The Outcome

Customers and operations teams now track shipments in real time, and support ticket volume related to delivery status enquiries dropped sharply within the first quarter after launch.