Automating claims intake with intelligent document processing

The Problem

Claims handlers spent hours manually reading, classifying and entering data from scanned claim forms and supporting documents, creating a processing bottleneck.

The Solution

We built an intelligent document processing pipeline using OCR and OpenAI-based extraction models, automatically classifying documents and populating claims systems via API, with handlers reviewing exceptions only.

The Outcome

Claims handlers now focus on complex exceptions rather than manual data entry, with average claims processing time reduced significantly and consistent data quality across submissions.